"Contra: "Call or sms passengers. Waiting 4 hours and nobody at onboarding counter is not acceptable Plane acilities and meal under any expectations"Pro: "Great seating & service"Contra: "Non stop talking people behind me!!!! "Pro: "Nothing. The flight never happened coastumwr service was very bad"Contra: "The were not very helpful, I lost the plain and they refuse to change my dates. I am I elderly women and they took advantage. I was force to by one more ticket when I live from I very small income. So know my 3 months social security I have to pay the new ticket. No mony left for food or my medication.
No information was given for the delay and the plane was boarded at time of departure. This careless and unbothered attitude resulted in a missed connecting flight for my partner and I. We were completely unassisted by crew on the plane and ended up having to wait 24hours for our next flight home. Absolutely disgusted by the service provided from Cluj to Munich. I would seriously consider another airline before booking again with Lufthansa for this route. "Pro: "Efficient"Contra: "Plane was HOT"Pro: "Everything. The flight was great and the staff were awesome. Thanks Lufthansa. "Contra: "Nothing, all was great. "Pro: "Good variety of on-board entertainment"Contra: "We were in last row of our section of the plane and space was very cramped, especially for my 6'1" husband. It was not a very physically comfortable flight.
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"Contra: "Connections booked together need more time for larger airports. I had over an hour connection on paper and had to run through the entire airport to even catch my flight. My mother on a separate flight arrived ten minutes before her flight took off even though booking stated a full hour. Also the quality and cleanliness of the plane needs improvement. Lufthansa is normally amazing quality but both flights today were subpar. Bathroom smelled of urine, old and dirty seats with no support.
"Contra: "Clear up-front notification about extra charge for first checked bag on both ways of the trip ($60 each). I couldn't find that information at the time of the booking. "Pro: "The notifications for the change of gates by Lufthansa. "Contra: "Dairy free option for snack. Larger stock of drinks (Ran out of Beer). Made sure the luggage is loaded on to the plane! Communication to inform passengers that no luggage had made it to Birmingham as people were waiting around for hours! "Pro: "Comfortable seats, pleasant service"Pro: "The food and drink were the only two enjoyable moments of this flight.
Dirty hand rests and outdated screens which skipped with movies"Contra: "Flight left without us even though they knew our flight had landed and we were on our way. Then they rerouted us with a longer flight and our luggage didn’t make it. "Pro: "Fabulous Stuart’s. "Contra: "1h of delay.... is inadmissible for the price what we are paying for the tickets... "Pro: "The boarding was a pleasant experience and we got to check in our hand luggage. "Contra: "The vegetarian food options were a little strange. "Pro: "Super professional, comfortable and on-time service with both Swiss and Lufthansa.
The first incident went I tried to use the bathroom in the back of the plane, she would tell people: "don"t use that one, I need that bathroom for....... " ( not sure for what but her tone was so rude, that people walked to the other bathroom embarrassed). All I can say is that everything else was great, including the friendliness of all other crew, but that one ruined the experience. A third time I got up to walk to the bathroom and the seatbelt sign was on, but so it had been for a long time. She prompted me to go back to my seat. All others seem to do their job without been rude, Not sure why this one couldn't.
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"Pro: "The food and the boarding was fast. "Contra: "Everything was great. "Pro: "It was nice to receive a meal on such a short flight. "Contra: "They messes up our special food order and served us meat! "Pro: "The"Contra: "The staff at Istanbul offices are mostly very rude and disrespectful. They don't care much about the customers and gave me and others a hard time.
"Contra: "The crew in Cluj airport could not care less about getting the plane boarded and departed on time. For 20 minutes crew stood around in the airport talking to each other and using their cellphones. Finally the transport bus was loaded only to have the bus driver get out, and talk to another employee while simultaneously using his phone.
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